Print
Share page with AddThis

Ratepayer Relief Measures

Event Flier

UPDATED: 5/5/2023

Certain measures are in place providing relief to ratepayers experiencing economic hardship. For more information, please visit the Borough website or contact the Accounts Receivable Clerk, Jenelle Sorisi, at accountsreceivable@roselandnj.org at 973-403-6028.

The Low-Income Household Water Assistance Program

The State Low Income Household Water Assistance Program (LIHWAP) can help you pay arrears for your water and sewer bills. The program may also be able to help address tax liens due to water and sewer arrears. To get more information and apply, go to waterassistance.nj.gov or call NJ211.

LIHWAP provides funds to assist low-income households (at or below 60% of State median income) with water and wastewater bills. The priority is to ensure that households whose services have been disconnected due to non-payment, or are about to be disconnected, are able to have their services restored as quickly as possible. The State Low Income Household Water Assistance Program (LIHWAP) can help you pay arrears for your water and sewer bills. The program may also be able to help address tax liens due to water and sewer arrears.The LIHWAP benefit is based on the actual amount of water and/or sewer arrears up to a maximum of $4,000 per water or sewer provider, or $8,000 if water and sewer services are combined.

To get more information and apply, go to waterassistance.nj.gov or call NJ211.

The Winter Termination Program

This program prevents service discontinuation for eligible residential customers receiving residential electric, sewer and water service from a local authority, municipal utility, or rural electric cooperative from November 15th through March 15th. Service cannot be disconnected during this period to those residential customers who demonstrate at the time of the intended termination that they are:

  1. Recipients of benefits under the Federal Home Energy Assistance Program (HEAP) or certified as eligible therefore protected under standards set by the New Jersey Department of Human Services.
  2. Recipients of Temporary Assistance to Needy Families (TANF).
  3. Recipients of Federal Supplemental Security Income (SSI).
  4. Recipients of Pharmaceutical Assistance to the Aged and Disabled (PAAD).
  5. Recipients of General Assistance (GA) benefits.
  6. Recipients of the Universal Service Fund (USF).
  7. Recipients of the Low-Income Household Water Assistance Program.
  8. Recipients of benefits under the Lifeline Credit Program (LIHWAP).

Persons unable to pay their utility bills because of circumstances beyond their control. Such circumstances shall include, but shall not be limited to, unemployment, illness, medically related expenses, recent death of an immediate family member, and any other circumstances which might cause financial hardship.

Residents experiencing economic hardship and who are behind on their water and sewer payments may be eligible to enter into an agreement whereby the resident agrees to pay their arrearages in installments over a period of time. As part of the agreement, the resident must keep up-to-date on all current charges. For more information on repaying arrearages in installments, email Accounts Receivable Clerk, Jenelle Sorisi, at accountsreceivable@roselandnj.org at 973-403-6028.